RETURNS + EXCHANGES
Synergy will accept unworn or defective merchandise for refund or exchange, within 21 days of shipping date. Return authorization is not required. Return shipping is the responsibility of the customer. If you elect to exchange your item, Synergy will cover the shipping back to you. Synergy Clothing does not accept returns that have strong odors. Please keep your purchases away from pets, smoke and perfume until you are sure you want to keep them.
SHIP RETURNS TO:
Synergy Clothing
1126 Soquel Ave
Santa Cruz, CA 95062
Please call (888) 466.0411 ext. 2 or email webreturns@synergyclothing.com, for help with returns. Please note, you do not need return authorization.
Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment.
Please note, packages must be returned by a carrier that can provide guarantee of delivery. Synergy is not responsible for packages lost during return shipment. We suggest using UPS or FED EX for reliable delivery.
Websale returns may be dropped off at any of our Santa Cruz or San Francisco retail locations to be transferred to the websales department. Please keep in mind that returns/exchanges cannot be processed at our retail locations.
If you lost your return sheet, you can download a new one
here.
