Customer Service

What payment methods do you accept?
How will I know that my order was accepted?
How can I change or cancel my order?
When will I be charged?
My item is back-ordered what does that mean?
How will my order be shipped?
Can my order ship internationally?
What is your return policy?
How long do I have to make a return or exchange?
How will my return be credited?
Can items purchased at a store be returned to us directly?
Where can I view a sizing chart?
How do you care for your clothing?
How can I view the balance on my gift card?

What payment methods do you accept?

We accept: Visa, Mastercard, American Express, Discover and PayPal

Privacy & Security

After you click "Submit Order" an e-mail confirmation will be sent. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.

How can I change or cancel my order?

Please call us at (888) 466-0411 ext. 2 or email websales@synergyclothing.com immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

When will I be charged?

We will charge your credit card when you place your order

My item is back-ordered what does that mean?

We sometimes have merchandise for sale that has been sold out and is being re-stocked. We will notify you of estimated ship date or if it is sold out and we can not fill your order.

How will my order be shipped?

Orders will ship out within 3 business days. We do not ship out on Saturdays or Sundays. If you have a specific shipping carrier request please email websales@synergyclothing.com immediately after placing your order. Two Day Delivery is $25.00 (2 to 3 business days) for domestic shipments only. Free shipping on domestic orders over $100.

Please make sure that the shipping address you enter is correct. Synergy is not liable for shipping issues related to provided addresses being incorrect.

Can my order ship internationally?

Yes-we ship internationally. Standard shipping to Canada is $20.00 or free shipping on orders over $120. For all other countries a flat $29.00 shipping or free shipping on orders over $200. We will ship via the United States Postal Service International. Any additional duties and taxes assessed by customs is the customer’s responsibility. Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay. .

What is your return policy?

Ship returns to:

Synergy Clothing
1126 Soquel Ave
Santa Cruz, CA 95062

Please call (888) 466.0411 ext. 2 for help with returns

Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment.

Please note, packages must be returned by a carrier that can provide guarantee of delivery. Synergy is not responsible for packages lost during return shipment. We suggest using UPS or FED EX for reliable delivery.
Websale returns may be dropped off at any of our Santa Cruz or San Francisco retail locations to be transferred to the websales department. Please keep in mind that returns/exchanges cannot be processed at our retail locations.

How long do I have to make a return or exchange?

Synergy will accept unworn or defective merchandise for return or exchange within 21 days of shipping date. Most returns are processed within ten business days of receipt in our warehouse. We will send you an email confirming that your return has been processed.

How will my return be credited?

Your return will be credited back to the original method of payment used to make the purchase. If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and mailed to you.

Can items purchased at a store be returned to us directly?

Please make returns directly at the store from where you bought the item.

Size Chart

here.

How do you care for your clothing?

We recommend hand wash and line drying all of your Synergy garments for maximum longevity.

How can I view the balance on my gift card?

First, you must associate the card with your online account by logging in (or creating a new account), and adding the gift card number in that section of your account. Alternatively, you may email or call Synergy to check the balance.

Customer Service

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